Privacy and Cookie Policy

1. Introduction

Livitpay Ltd ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy and Cookie Policy outlines how we collect, use, store, and protect your information when you use our services, including AI-generated voiceovers, text-to-speech conversions, personalized voice profiles, AI-driven animations, and related digital products (collectively, the "Services").

2. Data Controller

Livitpay Ltd is the data controller responsible for your personal data. Our contact details are provided in Section 10 of this policy.

3. Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, username, or similar identifiers.
  • Contact Data: Email address, telephone number.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and maintain our Services.
  • To manage your account and process transactions.
  • To communicate with you, including responding to inquiries and providing customer support.
  • To send you updates, marketing communications, and promotional materials (where you have consented).
  • To analyze usage patterns and improve our Services.
  • To comply with legal obligations.

5. Legal Basis for Processing

Our legal grounds for processing your personal data under the General Data Protection Regulation (GDPR) include:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
  • Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legal Obligation: Processing is necessary for compliance with a legal obligation.
  • Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.

7. Data Sharing and Transfers

We may share your personal data with:

  • Service Providers: Third parties who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • Legal Authorities: If required to do so by law or in response to valid requests by public authorities.

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your data.

8. Your Rights Under GDPR

Under the GDPR, you have the following rights:

  • Access: Request access to your personal data.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data.
  • Restriction: Request restriction of processing your personal data.
  • Data Portability: Request transfer of your personal data to another party.
  • Objection: Object to processing of your personal data.
  • Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the details in Section 10.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us enhance user experience, analyze site usage, and assist in our marketing efforts.

9.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly.
  • Performance Cookies: Help us understand how visitors interact with our website.
  • Functionality Cookies: Enable enhanced functionality and personalization.
  • Targeting Cookies: Used to deliver relevant advertisements to you.

9.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

10. Contact Us

If you have any questions about this Privacy and Cookie Policy or our data practices, please contact us at:
Email: support@thixai.io
Address: 128 City Road, EC1V 2NX, London, United Kingdom
Phone: +44 (0) 20 3769 4066

11. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page with a new effective date.