Last Updated: 02.05.2025
Thank you for purchasing AI-driven digital services and products from Livitpay Ltd. This Refund Policy outlines the conditions under which refunds can be issued.
All sales on digital products and AI services are generally final due to the nature of digital goods. We encourage customers to review all product details carefully before ordering.
We offer refunds only under specific circumstances:
If the purchased product is not delivered properly due to technical errors or website malfunctions on our end, we will investigate and issue a full refund if the problem cannot be resolved within a reasonable time frame.
If the AI-generated content provided does not meet the standards described in the product description or exhibits significant flaws in quality, customers must contact us within 7 days of delivery with detailed descriptions and evidence of the issue. Upon review, if the product is deemed unsatisfactory due to genuine quality issues, a full refund or replacement will be provided.
To initiate a refund request, please contact our support team at:
Email: support@thinxai.io
Include your order number, clear reasoning, and supporting evidence for your claim. Refund requests must be submitted within 7 days of receiving your digital product.
Once your refund request is received and reviewed, we will notify you of the approval or rejection of your request within 5 business days. Approved refunds will be processed to the original payment method within 7–10 business days, depending on your bank or payment provider.
No refunds will be granted under the following circumstances:
We reserve the right to amend this policy at any time, with changes clearly posted on our website. Continued use of our services following amendments constitutes acceptance of the new terms.
For any questions regarding this Refund Policy, please contact us:
Email: support@thinxai.io
Postal Address: 128 City Road, EC1V 2NX, London, United Kingdom